Terms of Service

Last Updated: January 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and MeridianMind Labs LLC ("Company," "we," "us," or "our") concerning your access to and use of the Enlura platform and services. By accessing or using Enlura, you agree to be bound by these Terms.

2. Description of Service

Enlura is an AI visibility intelligence platform that provides:

  • Monitoring of brand mentions across AI platforms
  • Competitive intelligence and market analysis
  • Sentiment analysis and visibility metrics
  • Content optimization recommendations
  • Analytics and reporting tools

3. User Accounts

3.1 Account Creation

To access certain features, you must create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Promptly update any changes to your information
  • Accept responsibility for all activities under your account

3.2 Account Restrictions

You may not:

  • Share your account credentials with others
  • Create multiple accounts for the same individual or entity
  • Use another person's account without permission
  • Sell or transfer your account

4. Acceptable Use Policy

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon intellectual property rights
  • Transmit malicious code or interfere with the platform
  • Attempt to gain unauthorized access to our systems
  • Use the service for any illegal or harmful purposes
  • Scrape or harvest data without permission
  • Misrepresent your identity or affiliation
  • Engage in any activity that disrupts the service

5. Intellectual Property Rights

5.1 Our Property

All content, features, and functionality of Enlura, including but not limited to text, graphics, logos, and software, are owned by MeridianMind Labs LLC and protected by intellectual property laws.

5.2 Your License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use Enlura for your internal business purposes in accordance with these Terms.

5.3 Your Content

You retain ownership of any content you submit to Enlura. By submitting content, you grant us a worldwide, non-exclusive license to use, reproduce, and display such content as necessary to provide our services.

6. Payment Terms

6.1 Subscription Fees

Access to certain features requires payment of subscription fees as described in our pricing plans. All fees are:

  • Billed in advance on a monthly or annual basis
  • Non-refundable except as required by law
  • Subject to applicable taxes

6.2 Payment Processing

Payment processing is handled by third-party payment processors. You agree to their terms and conditions when providing payment information.

6.3 Price Changes

We reserve the right to modify pricing with 30 days' notice for existing subscribers.

7. Free Trial

We may offer a free trial period. At the end of the trial:

  • Your account will automatically convert to a paid subscription unless canceled
  • You will be charged according to your selected plan
  • You may cancel at any time during the trial period

8. Termination

8.1 By You

You may terminate your account at any time through your account settings or by contacting support.

8.2 By Us

We may suspend or terminate your account for:

  • Violation of these Terms
  • Non-payment of fees
  • Prolonged inactivity
  • Any reason with 30 days' notice

9. Disclaimers and Limitations

9.1 Service Disclaimer

ENLURA IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MERIDIANMIND LABS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF ENLURA.

9.3 Indemnification

You agree to indemnify and hold harmless MeridianMind Labs LLC from any claims arising from your use of Enlura or violation of these Terms.

10. Data Processing

Our collection and use of personal information is governed by our Privacy Policy. By using Enlura, you consent to such processing and warrant that all data provided by you is accurate.

11. Modifications to Service

We reserve the right to modify or discontinue Enlura at any time with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

13. Dispute Resolution

13.1 Arbitration

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13.2 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class actions.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MeridianMind Labs LLC regarding Enlura.

16. Contact Information

For questions about these Terms, please contact us at:

MeridianMind Labs LLC
Email: info@meridianmind.ai