Privacy Policy

Last Updated: January 2025

1. Introduction

MeridianMind Labs LLC ("Company," "we," "us," or "our") operates Enlura, an AI visibility intelligence platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Company name and job title
  • Account credentials
  • Payment information (processed securely through third-party payment processors)
  • Communications you send to us

2.2 Usage Information

We automatically collect certain information when you use Enlura:

  • Log data (IP address, browser type, operating system)
  • Device information
  • Usage patterns and preferences
  • Search queries and AI monitoring parameters

2.3 AI Monitoring Data

Our platform monitors publicly available AI responses about brands. This data includes:

  • Brand mentions in AI platforms
  • Competitive intelligence data
  • Sentiment analysis results
  • Market positioning metrics

3. How We Use Your Information

We use the collected information for:

  • Providing and maintaining our services
  • Processing transactions and sending related information
  • Sending administrative information and updates
  • Responding to your comments and questions
  • Improving our services and developing new features
  • Monitoring and analyzing usage patterns
  • Detecting and preventing fraud or technical issues
  • Marketing and promotional purposes (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third parties that perform services on our behalf
  • Business Partners: With your consent or as part of our services
  • Legal Requirements: When required by law or to protect rights
  • Business Transfers: In connection with mergers or acquisitions

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication measures
  • Employee training on data protection

6. Your Rights and Choices

You have the right to:

  • Access and receive a copy of your personal information
  • Correct or update your personal information
  • Delete your personal information (subject to legal requirements)
  • Object to or restrict processing of your information
  • Opt-out of marketing communications
  • Data portability where applicable

7. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

8. International Data Transfers

As a U.S.-based company, we process and store information in the United States. If you are located outside the U.S., your information will be transferred to and processed in the U.S.

9. Children's Privacy

Enlura is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

MeridianMind Labs LLC
Email: info@meridianmind.ai